Blog , News
When it comes to securing long-term tenancies, the importance of your tenants’ loyalty shouldn’t be underestimated. With loyalty on your side, you’ll be more capable of securing a continued income, whilst continuing to build upon the foundations of a strong working relationship. Inspiring that loyalty – whilst challenging – can be a simple affair with the right approach.
At the heart of every successful landlord-tenant relationship is loyalty; loyalty will see them renew their contracts, pay on time, and choose you over your competitors because you’ve been able to treat them well.
All of this is greatly beneficial to you, making loyalty a big priority. So how can property management make for more loyal office tenants, allowing you to reap the benefits? We’re going to let you in on the secret:
1) Keep it Clean
First and foremost, it’s important to consider the working environment. Implementing cleaning services throughout the office makes for a much more welcoming workplace environment. This not only benefits the tenants themselves, but also their clients and other visitors, giving them both a priceless first impression, and a workplace they’re proud to show off.
This is also the first step towards making tenants feel well-looked after. Maintaining a clean environment removes several stressors from their workday, and also removes the pressure of splitting the work between the team or hiring a contract cleaner themselves.
As a result, employees are much happier in their surroundings and productivity increases – two very good reasons for tenants to put their faith in you.
The modern workplace has embraced the idea of BYOD (Bring Your Own Devices), and as such, security has become a hot topic for small businesses. In order for employees to leave their devices in the office and feel confident in doing so, they need to know that the right security is in place across the property.
Introducing CCTV and intuitive security systems helps tenants to feel safer, and once again removes stressors from their day. It’s also evident that they’re being taken care of and that you’re living up to responsibilities, demonstrating well-placed trust – which in turn, inspires loyalty.
Property management services are not just bound to what you can introduce later on, either. When first developing workspaces, it’s important to apply the philosophy of place-making in order to appeal to tenants’ sense of wellness and unity. As an aspect of property management which has gained a lot of attention in recent years, place-making shows that property owners are putting their tenants’ physical and mental wellbeing front and centre.
These well-developed areas – the product of collaboration between interior designers, tech specialists, and occupiers – often demonstrate accessibility, inclusion, and a sense of the workplace as a ‘destination’; it’s an attractive offering that, when executed properly, easily sells loyalty.
Finally, it’s important to include proper communication within the scope of property management services. As with all other areas of life, proper communication is key to maintaining and strengthening tenant relationships, and clear communication will allow you to better leverage loyalty in the long-term.
Keeping tenants informed of changes, scheduled cleaning times, features, and your availability to them will remove any unnecessary barriers and help to develop trust and understanding – essential components in a strong relationship.
A Little Goes a Long Way
If you’re serious about cultivating loyalty amongst your tenants, using property management to your advantage is a great first step. Although seemingly simple solutions, using property management services goes a long way in making tenants happy, almost guaranteeing higher retention rates and a sense of duty to your brand.
If you’re enthusiastic about inspiring loyalty in your tenants, but need some guidance before you get started, feel free to get in touch with Crowd UK – a property management services company based in Manchester. A member of our team will be happy to help you!